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Hotel policy Home Hotel policy

Check in policy:
- Check in: from 14:00
- Check out: no later than 12:00;
- Early Check-in: subject to room availability.

Late check-out policy:
- Late check-out subject to availability
- 12:00 to 18:00 check-out: 50% surcharge on room rate
- After 17:00 check-out: 100% surcharge

Arrive early and depart late:
- If you arrive early in the day and you want immediate access to your room, we. Recommended for booking the night before. Similarly, for late departures, additional nights will be guaranteed until you leave the Spoon Hotel

Security Policy:
- A valid credit card will be required upon booking;
- For credit card bookings, the same card must be presented upon check in at the hotel;
- Management reserves the right to cancel any booking without notice if we are notified. Any fraud or illegal activity related to the full payment received.

Policy for Children:
- Children under 5: free.
- Children from 5 to under 12 years old: Surcharge 250,000 / person / room / night.
- Children 12 years old and over Adults: Surcharge 400.000VND / person / room / night.
Extra bed: extra charge 500.000 VND / person / room / night.

Cancellation / Amendment Policy: This policy determines how to process the cancellation:
- If canceled or modified 5 days before arrival, no fee will be charged.
- If cancellation / modification is made less than 5 days after your arrival, room 1 night will be charged. When guests arrive and stay, all changes to the room reservation are unacceptable and will be charged as the policy does not appear.
- In case of no-show, 100% of room rate will be charged.
- Infant Price / Stay / Last / Non-changeable package & amp; No give back.